Custom Workflows allow you to build and schedule your own compliance, operational, and audit checks in Telsen. Unlike HACCP workflows, which follow a strict food-safety structure, Custom Workflows give you full flexibility to design checks for any part of your business.
They can be used for daily tasks, audits, maintenance, brand standards, opening/closing procedures, cleaning checks and more.
How Custom Workflows Differ From HACCP Workflows
| Feature | Custom Workflows | HACCP Workflows |
|---|---|---|
| Purpose | Fully flexible for any operational checks | Specifically designed for food safety compliance |
| Customisation | Build your own questions, scoring, and structure | Fixed structure based on HACCP requirements |
| Scheduling | One-off, recurring, or ad-hoc | One-off, recurring, or ad-hoc |
| Scoring | Optional scoring for audits and inspections | NA |
| Users Completing Them | Any assigned team member | Any assigned team member |
| Reports | Site Report | Site Report, HACCP Report |
Key Features of Custom Workflows
✔ Fully Customisable
Create your own:
Sections
Questions
Answer types
Scored or unscored items
Attachments (photos, files)
Tables for structured checks
This means you can replicate any existing paper process or create new digital procedures.
See how to create your own workflow here.
✔ Flexible Scheduling
Schedule workflows to fit your business needs:
One-off: For temporary or single events
Recurring: Daily, weekly, monthly, quarterly
Ad hoc: Triggered manually whenever needed
Ad hoc is especially useful for:
Incident reports
Customer complaints
Food poisoning logs
Maintenance issues
Mystery shopper or manager audits
✔ Assign to Sites & Users
You control who completes each workflow:
Assign to individual team members
Assign to whole sites
Assign to departments or roles
Use “All Users” so future staff automatically gain access
Team members receive alerts when a workflow starts and before it becomes due.
✔ Real-Time Reporting & Scoring
All completed workflows feed into your reporting dashboards, helping you:
Track compliance trends
Compare performance across sites
Identify recurring issues
See where corrective actions are required
Monitor audit scores
This is especially useful for multi-site businesses.
Summary
Custom Workflows allow you to digitise and automate any operational process in your business, giving you flexibility that HACCP workflows don’t offer. They are ideal for multi-site hospitality teams looking to create consistent standards, improve accountability, and centralise reporting across all locations.
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