Introduction to Telsen

What is Telsen?

Telsen is a digital compliance and operations platform built specifically for hospitality. It replaces paper logs, manual checklists, and scattered communication with a real-time, centralised system that helps teams work more consistently and stay audit-ready.

You can improve consistency, compliance, and operational performance across your hospitality venues by leveraging the following features in the Telsen web and mobile apps:

• Digital Checklists: Digitise your checklists to eliminate paper processes across all venues.
• Schedules: Create recurring checklists assigned to specific teams or roles, ensuring critical tasks are never missed.
• Actions: Manage your tasks by creating and assigning tasks to the right team members
• Food Safety Logs: Record and store essential food-safety logs such as fridge/freezer temperatures
• HACCP: Manage your HACCP workflows such as cooking, cooling and hot holding checks.
• Corrective Actions: Track and resolve non-compliance or equipment issues with a clear trail of responsibility, evidence, and outcomes.
• Venue Oversight: View performance across multiple venues to ensure consistency, compliance, and operational standards.
• Dashboard & Site Scoring: Get instant visibility into how each venue is performing, with automated scoring based on completion rates, overdue actions, and compliance trends.
• Reporting & Analytics: Identify trends, track performance, and export reports for audit preparation or internal reviews.
• Mobile App: Enable team members to complete their checks and actions on the go, even during busy service periods.
• Photo Evidence: Attach photos during checks or when raising issues to support clarity, accountability, and training.
• Document Storage: Centralise company policies, allergy guidance, HACCP documents, cleaning manuals, and other essential files.
• Multi-Venue Management: Assign roles, manage permissions, and standardise processes across multiple sites from one place.
• Offline Mode: Allow staff to complete their checks even without a stable internet connection, everything syncs once back online.